Wednesday, April 21, 2010

“False positive on computer software leads to virus scare” plus 3 more

“False positive on computer software leads to virus scare” plus 3 more


False positive on computer software leads to virus scare

Posted: 21 Apr 2010 10:45 AM PDT

A virus scare on University computer software occurred Wednesday morning.

Mike Corn, chief privacy and security officer for the campus, said there's a bug in the antivirus definitions but no virus.

"It's a false positive," Corn said. "It is reporting there's a virus but there isn't one."

Corn said a massmail will be sent out later today instructing people on what to do.

"We have a solution now to prevent it from continuing," Corn said.

More information can be found on the Cites website at http://status.cites.uiuc.edu/index.cgi

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Chile says computer virus hits court system

Posted: 21 Apr 2010 12:32 PM PDT

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SANTIAGO, Chile (AP) -- Chile's court system says a computer virus has shut down court operations in many parts of the country.

The courts' central office says in a news release that the virus struck on Wednesday during an upgrade of antivirus software. It says officials are studying the problem.

The infection has forced the delay of some trials and testimony.

Copyright © 2010 The Associated Press. All rights reserved. The information contained in the AP News report may not be published, broadcast, rewritten, or redistributed without the prior written authority of The Associated Press.

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Software company has adapted and evolved

Posted: 21 Apr 2010 10:02 PM PDT

BY JERRY SIEBENMARK

The Wichita Eagle

Doug and Ann Jenkins got involved in the computer software business long before most people knew about personal computers and the Internet.

Since 1983, the Jenkinses have owned and operated PSI, Professional Software Inc.

PSI is Doug Jenkins' second software business.

Jenkins, a computer programmer by education, and two other partners had a business that provided software for the oil and gas industry. But when the industry went bust in the early 1980s, they decided to get out and sold the software they developed to a Houston firm.

Doug Jenkins' exit from that business marked the start of PSI.

The company provides software to small and medium-size businesses in a variety of industries, including custom databases and accounting software for distribution, manufacturing and financial systems. It is a reseller of MAS 90 and MAS 200 software and provides network and hardware support and configuration.

"We don't really deal with one specific industry," Ann Jenkins said.

The Jenkinses said the company has been successful and grown because of its customer service. It's the company's existing customers that help it get new ones.

"A lot of our new business comes from referrals," Ann Jenkins said. "That's why our customer base is so important to us."

The company has also grown through outside acquisitions. Nearly three years ago it acquired the clients of a MAS 90 reseller in Overland Park.

It currently serves customers in 14 states.

PSI has 10 employees, including three computer programmers and two IT support technicians.

They work out of a 3,000-square-foot space in Old Town Center. The company moved there from an office at Main and Dewey in December 2001, in the midst of the last recession.

"We all sat back and said, 'Should we be doing something this drastic?' " Ann Jenkins said.

The Jenkinses said every employee is cross-trained in another employee's job to keep continuity during vacations and illnesses.

Doug Jenkins said that in his business, staying ahead of the curve is key, because technology changes frequently.

"We've adapted and evolved through six generations of computer (systems)," he said.

Reach Jerry Siebenmark at 316-268-6576.

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Computer blues plague WFISD

Posted: 21 Apr 2010 10:08 PM PDT

Three years ago, the Wichita Falls Independent School District paid $1 million for new computer software from Prologic Technologies, Inc., that was supposed to bring the school district out of the 1980s.

The student, human resources and financial software packages were supposed to be fully functioning by April 2008.

Instead, the district is still waiting for full implementation of the product that was promised "finished" two years ago.

Chief Financial Officer Tim Turner's regular duties have been slammed with time-consuming problem-solving details as he has had to fix glitches and mistakes ever since the implementation began.

Turner told WFISD board members Monday how the district has been plagued by problems in implementation, design, and operations of the new software. The district has also fought communication and coordination problems with Prologic over the TEAMS software.

Turner said he is working nights and weekends now — in almost constant contact with Prologic — to attend to the myriad details involved in this problematic transition, which is now focused on the district's financial programs.

To date, many of the problems of the student services side of the program — such as the Gradebook program that is used by teachers — have been resolved.

It also took several months to refine and fix problems on the Human Resources services of the program.

The financial program is the final hurdle — but a big one.

It includes programs for payroll, purchasing, accounts payable, general ledger and financial reporting.

All were under development when the software agreement was made, and none were in use by any other district when TEAMS was purchased.

Immediately, as the financial software was integrated into WFISD, problems developed with incorrect time cards, but those issues are now slowly being resolved, Turner said.

To date, WFISD employees are unable to see a total of how much leave they are entitled to, a standard posting on the typical paycheck.

Payroll has also hit snags.

"When you deal with payroll, you have different issues with each employee contract, each with certain deductions. You must consider each case in the programming and make modifications to produce correct payroll checks," said Laura Lee Brock, director of finance/budget.

Brock said she is in contact with the software company two to three times daily, speaking directly with the programmers.

Originally the district decided to make the switch to the new software because the company told them that it would no longer support the old software, which was a technology dinosaur. "We have had conversations in the last couple months and they have agreed to continue supporting the old," Brock said. "All of our finances are still on the old system."

Because time cards, leave accounting and payroll processing are so intertwined, all must function correctly for each area to work accurately, Turner said. "Payroll accuracy has been our highest priority during this time," he wrote in an update for board members. "We have devoted many hours to ensuring that staff are being paid correctly each month."

The automated system must process over 1,000 contracts annually.

"As a whole, the slowness is the single biggest frustration," said Alan Sizemore, WFISD technology director who said his department is simply a conduit to vendor Prologic. "They have taken longer to get things done than expected."

Turner said he was not happy with how the transition process has gone. "I'm disappointed they haven't been able to move faster," he said.

In the past several months, Turner said he and his team have struggled with the question of whether to continue with Prologic or to abandon the project and go another direction. "We've made a very sizable investment. We're trying very hard to get value out of it," Turner said.

The district has already paid out two-thirds of the $1 million fee to Prologic. "For what we've paid, we have operational programs," Turner said. "What we have paid for is functioning and working."

Sizemore said the current software leapfrogged two generations of technology development, seeming when it was purchased to be better than competitors whose technologies were rooted in the 1980s or 1990s.

But the frustration was been great ever since implementation began.

Nevertheless, the district is moving ahead with implementing the final financial programs and expecting that problems will eventually be resolved.

"I'm hoping — HOPING — to put an end to all the pain and suffering soon," Sizemore said.

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